Fallback

A fallback is what a chatbot says when it doesn't understand or can't respond to what the user said. It's like a safety net to keep the conversation going.

If the chatbot gets confused and doesn't know what to say next, it "falls back" on a preset response instead of just stopping the chat.

Some common examples of fallback responses include:

• "Sorry, I didn't quite get that. Can you rephrase or ask another way?"
• "I don't have an answer for that. Let me connect you with a human who can help."
• "My apologies, that's outside what I can assist with. What else can I do for you today?"

These fallback messages are designed to be helpful and friendly, even when the chatbot has limitations.

Tags: Chatbots