Conversational UI/UX

A conversational user interface (CUI) is a way for people to interact with computers, websites, or apps through natural conversations. Instead of using menus, forms or buttons, you can simply chat with the interface using text or voice commands.

CUIs work by understanding normal human language and responding intelligently. The interface might be a chatbot, virtual assistant, or voice control system powered by artificial intelligence and natural language processing technology.

Great conversational UX:

• Feels natural and human-like, with clear, helpful responses
• Understands context and intent, providing relevant information
• Handles errors smoothly, guiding the user back on track
• Has a distinct personality that makes the interaction engaging

Poor conversational UX:

• Responds with confusing, irrelevant or generic replies
• Gets stuck on misunderstandings or cannot handle complex queries
• Feels robotic, impersonal and frustrating to talk to
• Lacks consistency, forcing users to reorient themselves

People expect conversational interfaces to understand them, anticipate their needs, and assist them in a friendly, effortless way. When done well, a CUI can create a delightful user experience. But poor design can lead to a disconnected, aggravating interaction.

Tags: Chatbots